{"id":69,"date":"2026-02-15T19:08:47","date_gmt":"2026-02-15T19:08:47","guid":{"rendered":"https:\/\/kismetpages.nl\/?page_id=69"},"modified":"2026-03-12T22:52:31","modified_gmt":"2026-03-12T22:52:31","slug":"terugbetaalde-retourneringen","status":"publish","type":"page","link":"https:\/\/kismetpages.nl\/index.php\/terugbetaalde-retourneringen\/","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.27.6&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; background_color=&#8221;#efede8&#8243; sticky_enabled=&#8221;0&#8243;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]\n<h2 class=\"wp-block-heading\">Returns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We want you to be satisfied with your purchase. If you are not completely happy, you have the right to return your order within <strong>14 days of receiving the item<\/strong>, in accordance with EU consumer protection laws.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item must be unused and in its original condition<\/li>\n\n\n\n<li>The item must be returned in its original packaging<\/li>\n\n\n\n<li>Proof of purchase is required<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">After notifying us of your return, you have an additional <strong>14 days<\/strong> to send the product back.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Non-Returnable Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The following items cannot be returned:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom-made or personalized products<\/li>\n\n\n\n<li>Items damaged through misuse<\/li>\n\n\n\n<li>Used or worn items<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Because our leather notebooks may be handmade or customized, personalized orders are <strong>non-refundable and cannot be returned<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Return Shipping Costs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for return shipping costs unless:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the item arrived damaged<\/li>\n\n\n\n<li>the wrong item was delivered<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping costs are non-refundable.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once we receive and inspect your return, we will notify you of the approval status.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If approved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds will be issued within <strong>14 days<\/strong><\/li>\n\n\n\n<li>Refunds will be made using the original payment method<\/li>\n\n\n\n<li>Original standard shipping costs will be refunded<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Additional shipping upgrades (express delivery, priority shipping) are not refundable.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged or Incorrect Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your order arrives damaged or incorrect, please contact us within <strong>48 hours of delivery<\/strong> with photos of the issue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will provide a replacement or full refund.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">How to Request a Return<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To start a return, contact us at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 <strong><a>info@sellstores.nl<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Reason for return<\/li>\n\n\n\n<li>Photos (if applicable)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will provide return instructions.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">EU Consumer Rights<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This return policy complies with European consumer protection regulations, including the right of withdrawal..<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]","protected":false},"excerpt":{"rendered":"<p>Returns We want you to be satisfied with your purchase. If you are not completely happy, you have the right to return your order within 14 days of receiving the item, in accordance with EU consumer protection laws. To be eligible for a return: The item must be unused and in its original condition The [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Returns<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We want you to be satisfied with your purchase. If you are not completely happy, you have the right to return your order within <strong>14 days of receiving the item<\/strong>, in accordance with EU consumer protection laws.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>To be eligible for a return:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>The item must be unused and in its original condition<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>The item must be returned in its original packaging<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Proof of purchase is required<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>After notifying us of your return, you have an additional <strong>14 days<\/strong> to send the product back.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:separator -->\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Non-Returnable Items<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>The following items cannot be returned:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Custom-made or personalized products<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Items damaged through misuse<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Used or worn items<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>Because our leather notebooks may be handmade or customized, personalized orders are <strong>non-refundable and cannot be returned<\/strong>.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:separator -->\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Return Shipping Costs<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Customers are responsible for return shipping costs unless:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>the item arrived damaged<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>the wrong item was delivered<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>Shipping costs are non-refundable.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:separator -->\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Once we receive and inspect your return, we will notify you of the approval status.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If approved:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Refunds will be issued within <strong>14 days<\/strong><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Refunds will be made using the original payment method<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Original standard shipping costs will be refunded<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>Additional shipping upgrades (express delivery, priority shipping) are not refundable.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:separator -->\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Damaged or Incorrect Items<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If your order arrives damaged or incorrect, please contact us within <strong>48 hours of delivery<\/strong> with photos of the issue.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>We will provide a replacement or full refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:separator -->\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">How to Request a Return<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>To start a return, contact us at:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>\ud83d\udce7 <strong><a>info@sellstores.nl<\/a><\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Include:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Order number<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Reason for return<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Photos (if applicable)<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>We will provide return instructions.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:separator -->\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">EU Consumer Rights<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>This return policy complies with European consumer protection regulations, including the right of withdrawal..<\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"class_list":["post-69","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kismetpages.nl\/index.php\/wp-json\/wp\/v2\/pages\/69","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kismetpages.nl\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kismetpages.nl\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kismetpages.nl\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kismetpages.nl\/index.php\/wp-json\/wp\/v2\/comments?post=69"}],"version-history":[{"count":4,"href":"https:\/\/kismetpages.nl\/index.php\/wp-json\/wp\/v2\/pages\/69\/revisions"}],"predecessor-version":[{"id":592,"href":"https:\/\/kismetpages.nl\/index.php\/wp-json\/wp\/v2\/pages\/69\/revisions\/592"}],"wp:attachment":[{"href":"https:\/\/kismetpages.nl\/index.php\/wp-json\/wp\/v2\/media?parent=69"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}